In order to serve our users more efficiently, we have launched a new online tech support center, eSupport. eSupport assigns a “ticket number” to each tech support request sent by our users. With a ticket number, a response to your support request is ensured and you will be able to view the status of your tech support request online at any time.

Using eSupport is very simple:

1. Go to the eSupport page at http://chariot.helpserve.com/index.php

2. Click on the "Register" link to establish a new account. You will receive a confirmation email that your account has been established.

3. Log into your account and click on the "Submit A Ticket" link to fill out the tech support form. By filling out the form, the system will assign a ticket number to your request and you will receive an email acknowledgment of your request along with the ticket number.

4. To check on the status of your ticket or to post a reply, simply log into your account.