Enterprise Account Manager

New York City View all jobs

 
As Chariot's Enterprise Account Manager, you will be responsible for managing a list of high profiled enterprise clients that are currently using Chariot's Enterprise service. You will handle onboarding new clients post sale, day-to-day questions, and comments, as well as up-selling clients on additional services and routes.
 
Our customers are the heart of our organization – it is our top priority that they are taken care of at all times! 
 
We are looking for someone passionate about engaging with clients and enjoys the day-to-day relationship you will be building with each person.

Responsibilities

  • Work closely with the Enterprise Sales Team post sale to onboard new clients on Chariot
  • Up-selling to current clients to expand their network of available commute options
  • Develop a deep understanding of our Customer Success Operation to anticipate how Chariot can improve the Customer experience on all fronts
  • Provide Optimistic, data-driven, and enthusiastic leadership where you are ensuring our riders, as well as drivers, are both supported efficiently
  • Use Data to optimize route performance and client usage
  • Maintain current book of business against churn
  • Operate against Up-Sell and Client Retention quotas
  • Support and work closely with other internal departments (Finance, Legal, Customer Support, Operations, and Sales) to ensure a quality experience for Enterprise Clients and Riders

Experience and Qualifications 

  • At least 3 years experience as an Account/Customer Success Manager (preferably in a tech company)
  • Strong verbal and written communication skills and technical aptitude· Strong ability to derive insight from data and build actionable strategy based on analysis· Ability to work effectively with diverse audiences, management levels, cultures, and personalities
  • Diplomacy, tact, and poise under pressure when working through difficult and sensitive customer issues.
  • Strong business operations experience
  • Bachelor’s Degree. 
  • Crisis Management; working in an industry with real time/urgent problem solving preferred

 

About Us

Founded in 2014 in San Francisco, Chariot is expanding quickly across the U.S., providing tens of thousands of rides per week. As a cornerstone of Ford's urban mobility strategy, Chariot is an independently-run company that has the resources to scale its concept worldwide.

Our Vision:

Everyone lives in a city of their own. Chariot helps you get there, your way.

We partner with cities, each one unique. Together, we work to ease the pain points and plug gaps in public transit. Because we want to cut congestion, create real jobs, and bring a little humanity to the mayhem.

We’re Chariot. We’re here to create smart transit personalized for everyone.

Our Culture:

Together, we’re working to change the way people experience their cities. We’re creating an entirely new way to ride—and we’ve gathered the most talented, diverse, and spirited people from all over the world to make it happen.

Perks & Benefits:

Chariot rides

Unlimited rides on Chariots (enough said!).

Snacks & drinks

Healthy (and a few not-so-healthy) snacks and drinks to keep you energized.

Ford discounts

Generous discounts on eligible Ford vehicles.

Growth opportunities

Major opportunities to grow at a fast-growing company.

Equal Opportunity Employer

Chariot is an Equal Employment Opportunity Employer and is committed to a diverse workforce. Chariot considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Chariot does not accept unsolicited resumes/CVs through this website or directly to employees from external recruiting agencies and will not pay fees to any agency without a prior signed agreement. Pursuant to the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring, Austin Fair Chance Hiring Ordinance, Seattle Fair Chance Employment Ordinance, and the New York Fair Chance Act, Chariot will consider for employment qualified applicants with arrest and conviction records.