Customer Service Associate

Austin View all jobs

 
Chariot is looking for both part-time and full-time Customer Success Associates to join our Operations Team. Our Customers are the heart of our organization; it is our top priority that their needs are met at all times. If you are passionate, tech-savvy, enthusiastic, pro-active, and empathetic – we want to meet you!
 
This role consists of communicating with all of our riders across multiple platforms including live chat, email, phone calls, and social media. A portion of this role also consists of tracking and analyzing customer feedback to ensure service needs and product updates are in tune with demand.

HOW YOU WIN

  • Superior Communication Skills: You will need to communicate quickly and effectively with several teams.
  • Strong multitasking ability: You will be in charge of tracking and keeping tabs on multiple routes and vehicles simultaneously.
  • Problem solver: You must have the ability to respond to situations in the correct way by using the tools provided and your in-depth knowledge and understanding of Chariot systems.
  • Open availability and flexibility including early mornings, evenings and weekends. Chariot operates 24/7 across multiple product lines.
  • Service begins at 5 am and goes till 9:00 pm and special events that could run until 10:00/11:00 PM.
  • All early morning, late night, and weekend shifts are remote.

 

Chariot is an Equal Employment Opportunity Employer and committed to a culturally diverse workforce.  Chariot considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Chariot does not accept unsolicited resumes/CVs through this website or directly to employees from external recruiting agencies and will not pay fees to any agency without a prior signed agreement.  

About Us

Founded in 2014 in San Francisco, Chariot is expanding quickly across the U.S., providing tens of thousands of rides per week. As a cornerstone of Ford's urban mobility strategy, Chariot is an independently-run company that has the resources to scale its concept worldwide.

Our Vision:

Everyone lives in a city of their own. Chariot helps you get there, your way.

We partner with cities, each one unique. Together, we work to ease the pain points and plug gaps in public transit. Because we want to cut congestion, create real jobs, and bring a little humanity to the mayhem.

We’re Chariot. We’re here to create smart transit personalized for everyone.

Our Culture:

Together, we’re working to change the way people experience their cities. We’re creating an entirely new way to ride—and we’ve gathered the most talented, diverse, and spirited people from all over the world to make it happen.

Perks & Benefits:

Chariot rides

Unlimited rides on Chariots (enough said!).

Snacks & drinks

Healthy (and a few not-so-healthy) snacks and drinks to keep you energized.

Ford discounts

Generous discounts on eligible Ford vehicles.

Growth opportunities

Major opportunities to grow at a fast-growing company.

Equal Opportunity Employer

Chariot is an Equal Employment Opportunity Employer and is committed to a diverse workforce. Chariot considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Chariot does not accept unsolicited resumes/CVs through this website or directly to employees from external recruiting agencies and will not pay fees to any agency without a prior signed agreement. Pursuant to the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring, Austin Fair Chance Hiring Ordinance, Seattle Fair Chance Employment Ordinance, and the New York Fair Chance Act, Chariot will consider for employment qualified applicants with arrest and conviction records.