Customer Service Associate

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Chariot is building the world’s first sustainable transport service from scratch. We're well under way after three years, four markets, and Ford Smart Mobility investing heavily in us. Sound exciting?
Chariot is looking for both part-time and full-time Customer Success Associates to join our Operations Team. Our Customers are the heart of our organization; it is our top priority that their needs are met at all times. If you are passionate, tech-savvy, enthusiastic, pro-active, and empathetic – we want to meet you!
This role consists of communicating with all of our riders across multiple platforms including live chat, email, phone calls, and social media. A portion of this role also consists of tracking and analyzing customer feedback to ensure service needs and product updates are in tune with demand.


  • Superior Communication Skills: You will need to communicate quickly and effectively with several teams.
  • Strong multitasking ability: You will be in charge of tracking and keeping tabs on multiple routes and vehicles simultaneously.
  • Problem solver: You must have the ability to respond to situations in the correct way by using the tools provided and your in-depth knowledge and understanding of Chariot systems.
  • Open availability and flexibility including early mornings, evenings and weekends. Chariot operates 24/7 across multiple product lines.
  • Shift begins at 7:00 am and goes till 4:00 pm but other options can be discussed
  • All early morning, late night, and weekend shifts are remote.

Founded in 2014 in SF, Chariot has expanded to Austin, Seattle and New York providing tens of thousands of rides per week. The company participated in Y Combinator's Winter 2015 batch and was acquired by Ford Smart Mobility in September 2016. As a cornerstone of Ford's urban mobility strategy, Chariot has the mandate and resources to scale its concept worldwide.

Chariot's mission is to become the world's first profitable transport service by crowdsourcing a network of commuter shuttle routes that provides a fast, reliable and affordable service using new Ford Transit 14-passenger vans. When a critical mass of future riders 'vote' for a particular route, Chariot launches its service, typically between popular residential and work areas — as well as transit hubs like commuter rail stations, ferry terminals and bus depots — providing commutes in half the time as public transit and a fraction the cost of ridesharing.

About Us

Founded in 2014 in San Francisco, Chariot is expanding quickly across the U.S., providing tens of thousands of rides per week. As a cornerstone of Ford's urban mobility strategy, Chariot is an independently-run company that has the resources to scale its concept worldwide.

Our Vision:

Everyone lives in a city of their own. Chariot helps you get there, your way.

We partner with cities, each one unique. Together, we work to ease the pain points and plug gaps in public transit. Because we want to cut congestion, create real jobs, and bring a little humanity to the mayhem.

We’re Chariot. We’re here to create smart transit personalized for everyone.

Our Culture:

Together, we’re working to change the way people experience their cities. We’re creating an entirely new way to ride—and we’ve gathered the most talented, diverse, and spirited people from all over the world to make it happen.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits:

Chariot rides

Unlimited rides on Chariots (enough said!).

Snacks & drinks

Healthy (and a few not-so-healthy) snacks and drinks to keep you energized.

Ford discounts

Generous discounts on eligible Ford vehicles.

Growth opportunities

Major opportunities to grow at a fast-growing company.